Returns & Exchanges
At 138 Foods, Inc., we prioritize the quality and safety of our perishable goods; therefore, we offer a 30-day satisfaction guarantee for any items that arrive damaged or do not meet our freshness standards. Due to the nature of food products, we cannot accept returns on opened items, but we are committed to resolving any issues with a replacement or store credit.
Contact Support
Email our customer service team within 48 hours of delivery with your order number and photos of any damaged or incorrect food items.
Review Process
Our quality assurance team will review your request and verify the batch information to ensure all safety protocols were met during transit.
Approval Notification
Once approved, you will receive a confirmation email detailing whether a replacement shipment has been triggered or if a refund has been issued to your original payment method.
Disposal or Return
In most cases involving perishable items, we will ask you to safely dispose of the product rather than shipping it back to our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing